Frequently Asked Questions

We have compiled a list of frequently asked questions for your convenience. If you’re wondering, yes, all of these questions actually have been asked, as specific or as general as some of them may sound. If you have other questions, feel free to email or call us and we will be more than happy to assist you.

 

GENERAL QUESTIONS

 

1. Q: “Do you deliver every image you shoot?”

 

A: No we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad exposures and other images that may dilute the overall product delivery.

 

2. Q: “What type of camera/equipment do you use?”

 

A: We use professional Canon, Nikon, and Sony DSLR and mirrorless cameras along with high quality prime and telephoto lenses. Furthermore, we use DJI's Phantom drones for aerial pictures and video. In addition, we carry a variety of accessories such as lens filters, tripods, and large storage memory cards to name a few. 

 

3. Q: “Do you touch up all the images that you deliver?"

 

A: Yes we do! Our fantastic editing team will touch up all the images ensuring all necessary corrections are made.  

 

4. Q: “What rights do I have to the digital prints?”

 

A: You have the right to reprint images whenever you want, wherever you want. However, you may not sell your images for a profit without the written consent of Marcos Guevara Photography. 

 

5. Q: “Do you provide the RAW files?”

 

A: We do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind.

SCHEDULING QUESTIONS 

1. Q: "If I want to book a photoshoot what days and times are you available and how do I book you?"
 

A. We are open Monday thru Sunday from 9am to 6pm. To schedule an appointment, please click where it says "Book Online" in the menu option above.  

MEETING / CANCELLATION POLICY QUESTIONS

1. Q: "What is your address?"

A: Our address is

121 NE 3rd St

#907

Fort Lauderdale, FL 33301

 

2. Q: “We’re really busy and won’t be able to meet. Are there any other options?”

 

A: We would love to meet with you prior to our shoot; however, if you’re somehow too busy we can handle everything remotely. Just think about what you hope to achieve from that meeting and we can think of ways of achieving them. For example, if one of your goals is to see more work, we can gladly show you complete images from previous listings online. If your goal is to talk about packages and get a sense of the photographer’s personality, telephone calls, text messaging, and/or emailing can be arranged.

 

3. Q: "Do you travel to meet clients?"

 

A: Yes. Since our work is done at the client's location, we travel to the client to perform all services requested.

 

4. Q: “How do I reserve you?”

 

A: Please click on the "Book Online" option in the menu above to book and reserve your appointment.

 

5. Q: "What is your cancellation policy?"  

A: Our cancellation policy is as follows: 

Upon booking a scheduled shoot, Client may cancel the request with no penalty up to 24 hours prior to the scheduled start time. 

Upon booking a scheduled shoot, Client may cancel the request less than 24 hours prior to the scheduled start time, but will be assessed a Cancellation Fee of 50% of the total shoot value. 

Any cancellation that occurs less than 2 hours in advance of a scheduled time will incur a 100% Shoot Fee.

PAYMENT / TRAVEL FEE QUESTIONS

1. Q. "How do I pay you?"

 

A: We accept payment through our invoicing system and accept all major credit and debit cards. In addition, we also accept payment via any of the following: PayPal, Venmo, and CashApp. 

 

2. Q: “Why do you charge travel fees and what is the travel fee cost?”

 

A: Travel fees are not intended to nickel and dime our clients. The primary purpose is to provide adequate compensation for our photographers for the additional time spent in travel. The travel fee is $50 for listings located in Palm Beach county and increases for other regions located beyond Palm Beach.

REAL ESTATE QUESTIONS

1. Q: "How long is a typical photoshoot appointment at a property?" 

A: A typical photoshoot can last anywhere from 1 hour to over 4 hours depending on the size of the property and types of services requested (ex: photography, video, aerial, etc.)  

2. "When can I expect to receive the images following the photography session?" 

A: Our standard turnaround time is 24 - 48 hours following the photoshoot day. If the photoshoot is on a Friday or weekend day (such as on a Saturday), please note that you will receive the images by the following Wednesday morning the latest.

3. Q: "What areas/rooms in a property do you normally photograph?" 

A: We usually focus on capturing the exteriors both front and back of the property along with the following interior spaces: Living Rooms, Family Rooms, Dining Rooms, Bedrooms, Bathrooms, Offices, and Kitchens.

4. Q: "Do you stage the property before taking the pictures? In other words, do you adjust items such as wall frames, rearrange furniture, etc. to make the property look its best for the photos?"

A: We are professional photographers and our expertise lies in the different photographic elements that goes into properly taking great images for a property such as lighting, composition, angles, etc. and hence will focus on those aspects. With that said, we shoot the property "As Is"

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 954.304.2190

© 2020 Marcos Guevara Photography. All rights reserved.